Solar O&M & AMC Software for Proactive Service Excellence
Elite Tech Global powers solar O&M and AMC businesses worldwide with a complete field service operating system preventive maintenance scheduling, intelligent technician routing, mobile-first execution, spare-parts inventory, SLA-driven dashboards, and customer self-service. Turn after-sales from a cost centre into your strongest engine for recurring revenue.
From Reactive Repairs
to Proactive Service Excellence
Modern solar customers demand uptime. Elite Tech Global gives your service organisation a digital backbone that prevents failures, accelerates response, and protects every megawatt of installed capacity you're responsible for.
Auto-generate preventive maintenance schedules per asset, contract, geography and season never miss an inspection, never lose a contract.
AI-assisted scheduling balances skills, location, parts availability, SLA priority and travel time squeezing more value from every technician hour.
Offline-ready Android & iOS apps with GPS check-in, photo evidence, e-signature, parts consumption, multilingual checklists, and instant report generation.
Multi-warehouse spare-parts inventory, van-stock tracking, warranty validation, RMA workflows and OEM coordination fewer second visits, better outcomes.
SLA timers per contract type, automated escalation matrices, breach alerts, root-cause categorisation and CAPA workflows your service quality, measured.
Live profitability per AMC contract, per technician, per region turning the service P&L from a black box into a leadership decision-making tool.
Every O&M / AMC Workflow,
Engineered Into One Platform
01Asset & Site Master
Centralised asset master per site panels, inverters, batteries, BoS, monitoring devices with serial numbers, warranty status, and service history.
02AMC Contract Management
Multi-tier AMC contracts (Bronze, Silver, Gold, Platinum) with inclusions, SLAs, billing schedules, performance guarantees, and renewal automation.
03Omnichannel Ticketing
Tickets created via WhatsApp, email, web, mobile app, voice, IoT alerts, and customer portal auto-classified, prioritised and routed.
04Smart Technician Dispatch
AI-assisted dispatch optimises skills, location, parts availability, SLA priority, and travel with drag-and-drop adjustments for service managers.
05Mobile FSM Execution
Offline-first Android & iOS app for technicians GPS check-in, photos, e-signatures, multilingual checklists, parts consumption, instant service reports.
06Preventive Maintenance Engine
Auto-schedule PMs by frequency, season, asset condition or contract generate visit lists, assign teams, and track 100% PM compliance.
07Spare-Parts & Inventory
Multi-warehouse, van-stock, consignment inventory with serial tracking, OEM RMA, and consumption analytics slashing second-visit rates.
08SLA, CSAT & NPS
SLA timers, CSAT & NPS auto-surveys after every closure, root-cause analysis, and CAPA protecting customer satisfaction and AMC renewals.
09Customer Self-Service Portal
Customer portal with site uptime, tickets, AMC contracts, invoices, generation reports, and self-service ticket creation modern customer experience.
10Service P&L Analytics
Live profitability per AMC contract, per technician, per region; spare consumption ratios; renewal probability scoring service as a strategic engine.
From First Lead to Lifetime Value
The Complete Solar Transformation Journey
A nine-stage transformation journey laid out as a single, flowing timeline three phases (Acquire → Execute → Grow) that carry your solar business from the very first enquiry all the way to lifetime renewable value.
Generate
Pull solar buyers in from every digital & offline source globally orchestrated, brand-consistent, SEO-optimized, and measured end-to-end.
- Meta & Google Ads with geo-targeting
- SEO-led organic discovery + content
- WhatsApp & email broadcast campaigns
- Partner referrals & exhibitions
Capture & Qualify
Every solar enquiry flows into a unified CRM with AI scoring, deduplication, and SLA-driven 24/7 engagement no lead ever goes cold.
- Omnichannel intake 12+ sources
- AI lead scoring & deduplication
- Auto-route + 4-hr SLA escalation
- Instant WhatsApp & email engagement
Design & Convert
Site surveys, solar design, BoQ, financing, e-sign, and sales order all on one guided blueprint, in minutes not days.
- Mobile site survey app (offline-ready)
- Auto solar design + BoM generation
- Branded proposals + e-signature
- Sales order + finance approval
Procure
Auto-raise POs, manage vendors, run QC inward, and track every panel, inverter, and battery with serial-coded traceability.
- Auto-PO from approved sales orders
- Multi-vendor RFQs & comparative bids
- QC inward & serial-coded inventory
- Three-way matching & GRN
Deliver
QR-coded panel dispatch, live logistics tracking, and customer notifications panels traceable from warehouse to rooftop.
- QR-coded panel labels & manifests
- Live dispatch + ETA notifications
- Site-wise delivery reconciliation
- Vendor replacement on QC failure
Install & Commission
Plan, dispatch, install, test, and commission every project milestone captured live, every signature paperless.
- Project Gantt + milestone tracking
- Mobile install checklist + photos
- Electrical testing & safety sign-off
- Net-meter / utility commissioning
Serve
Preventive AMC, mobile-first FSM, and SLA-driven dispatch turning service from a cost centre into recurring revenue.
- AMC & preventive maintenance scheduling
- Smart FSM dispatch + offline mobile app
- Warranty & spare-parts tracking
- Customer CSAT surveys & RCA
Monitor
Live inverter & IoT data, performance ratio analytics, and predictive alerts every kWh accounted for, every anomaly caught.
- Live inverter & IoT telemetry
- Predictive anomaly alerts (AI)
- Auto-tickets to FSM on breach
- Customer self-service monitoring app
Retain & Grow
Convert happy customers into your growth engine referrals, AMC renewals, upsell campaigns, and NPS-led optimization.
- Referral tracking & loyalty rewards
- AMC renewal automation + nudges
- Upsell & cross-sell campaigns
- NPS & customer voice analytics
Best-in-Class C&I Solar Stack
CRMProjectsBooksInventorySignDeskCreatorAnalyticsChoose Your Solar Go-Live Bundle
Three outcome-driven solar delivery bundles fixed scope, fixed price, fixed go-live date. Each tier is pre-engineered on Zoho by Elite Tech Global for the solar industry, so you know exactly what you’re paying for and exactly when you’ll be live.
Solar QuickStart
Replace the spreadsheets. Stop the bleeding in 2 weeks.
- Development24 hrs
- Project management6 hrs
- Training & user manuals4 hrs
- Hypercare (post go-live)4 hrs
- Meetings & reviews2 hrs
- WordPress forms + Meta/Google lead capture
- Zoho CRM Leads, Accounts, Deals (residential)
- Zoho Books COA, invoices, payments, tax
- 2 Analytics dashboards
- Recorded training videos + user manuals
- 15-day hypercare after go-live
(All available as add-ons.)
Solar LaunchPro
Full sales + ops + service engine for a 10-crew business.
- Development68 hrs
- Project management12 hrs
- Online training sessions4 hrs
- Hypercare (post go-live)12 hrs
- Meetings & reviews4 hrs
- 20-stage Residential Deal Blueprint
- Quotation workflow + Zoho Sign e-signature
- Zoho Inventory + QR dispatch + serial tracking
- Zoho FSM site visits, install work orders
- AMC engine + Zoho Desk (basic SLA)
- WhatsApp (WATI) + Zoho Social
- WordPress site build (5–10 pages)
- 4 Analytics dashboards
- 1 live training session (2.5 hrs)
- 30-day hypercare
Solar Enterprise Suite
For EPCs, commercial/industrial & multi-office distributors.
- Development140 hrs
- Project management20 hrs
- Online training6 hrs
- Hypercare (post go-live)24 hrs
- Meetings & reviews10 hrs
- 21-stage C&I Blueprint (>100kW)
- Native iOS + Android field app (your brand)
- Zoho Creator Catalyst customer & installer portals
- Zoho People + Payroll + Expense (HR full stack)
- 8+ Analytics dashboards + Zia AI
- Data migration from legacy systems
- Custom REST API development
- Custom iOS & Android field service app
- 60-day hypercare + 1 year AMC
Scope is locked at kickoff. Timelines assume timely client inputs (requirement sign-offs, sample data, UAT feedback, and a single SPOC). Terms and conditions apply.
Solar O&M Software FAQs
Elite Tech Global delivers Zoho FSM and Desk purpose-configured for solar preventive maintenance, intelligent dispatch, mobile-first execution, spare-parts inventory, SLA management, and customer self-service proven across 450+ solar businesses worldwide.
Yes. The Android & iOS FSM app is fully offline-first technicians can capture GPS check-in, photos, e-signatures, parts consumption, and service reports without connectivity, syncing the moment internet is restored.
Yes. We bridge inverter platforms (SolarEdge, Huawei, Sungrow, Solis, Enphase, etc.) into the FSM engine auto-creating tickets when generation drops below threshold, enabling truly proactive solar O&M.
Upcoming renewals trigger automated nudges via WhatsApp, email and customer portal with renewal quotes, pricing, payment links and account-manager assignment, lifting renewal rates by 30%+ on average.
Absolutely. Multi-region, multi-currency, multi-language operations are native with localised dispatch boards, regional spare-parts warehouses, regional service managers, and consolidated executive analytics.
Power Your Solar O&M & AMC
Globally in 90 Days.
Book a free 30-minute strategy call with Elite Tech Global. Walk away with a custom 90-day digital transformation roadmap, a measurable ROI estimate, and a clear plan to scale your O&M & AMC services business across every market you serve.
- ✓Free consultation no credit card required
- ✓Speak directly with a certified Solar Industry Specialist
- ✓Get a custom ROI estimate & phased rollout plan same day
- ✓Walk away with a clear 90-day go-live roadmap
- ✓Response within 1 business day guaranteed worldwide