Zoho, AWS & Agentic AI Services Partner

01What we build, and where AI / SI fits in

Zoho + AWS + Catalyst, powered by Agentic AI.

Elite Tech Global is a certified Zoho partner and AWS consulting team in the USA. We build your business software on Zoho, AWS and Zoho Catalyst. Then we add AI (now also called SI, super intelligence) agents that do real work for your team. Zoho runs sales, finance and service. AWS and Catalyst add custom apps, data and scale. AI agents connect through Zoho MCP to take action.

Advanced Partner
Catalyst Partner
AWS Partner

How it all stacks up

04 AI agentsQualify leads, update records, draft replies
03 Zoho MCPSafe, permissioned access to your data
02 Zoho appsSales, finance and service in one place
01 Catalyst + AWSCustom apps, data, scale and security

How it fits together: AI agents work through Zoho MCP, on top of your Zoho apps, backed by Zoho Catalyst and AWS.

Elite Tech Global at a glance

What we are	Certified Zoho Advanced Partner, Zoho Catalyst Partner and AWS Partner
Who we serve	Startups, small business, mid-size and enterprise teams in the USA
What we do	Zoho implementation and customization, AWS cloud apps, AI / SI agents, Zoho MCP integration
Works with	Zoho One, AWS, Shopify, WordPress, QuickBooks, Xero, Google Workspace and 100+ integrations
Where we work	United States, Canada and Latin America
Based in	Glendale, California (Los Angeles area) · serving clients since 2021
Track record	300+ projects delivered · 40+ team members

Illustration of a Zoho CRM sales pipeline dashboard we set up: deal stages, lead management, revenue reporting and Zia AI follow-up suggestions. Sample data only.

Part one The engineering core

How do Zoho, AWS and Catalyst work together?

Zoho is where your team works every day. AWS runs the custom apps and heavy data jobs. Zoho Catalyst and Zoho Flow are the bridge that keeps both in sync, in real time. This Zoho and AWS integration is our flagship skill.

Zoho runs the businessCRM, Books, Desk and Creator in one place.
Catalyst is the bridgeServerless functions move data both ways.
AWS does the heavy liftingCustom apps, big data, storage and security.

Zoho One — Reference architecture: Zoho apps sync through Zoho Catalyst and Zoho Flow to AWS API Gateway, AWS Lambda, Amazon RDS and Amazon S3.

Zoho CRM — Reference architecture: Zoho apps sync through Zoho Catalyst and Zoho Flow to AWS API Gateway, AWS Lambda, Amazon RDS and Amazon S3.

Part two The growth layer

What is Zoho MCP, and how do AI agents use it?

Zoho MCP (Model Context Protocol) is a secure link between AI models and your Zoho apps. Through it, an AI agent built on Claude, OpenAI or Gemini can read records and take action in Zoho CRM, Books and Desk. We add Amazon Bedrock and AWS when an agent needs your custom data.

AI models connect through Zoho MCP to Zoho CRM, Zoho Books, Zoho Desk and AWS.

Claude
OpenAI
Gemini
Amazon Bedrock

Secure tools · permissions · logs

AI sales agent at work

Sample

New lead arrives
A web form adds a new lead to Zoho CRM.
Done
Qualify lead
The agent checks size, budget and fit, then scores the lead.
Done
Update Zoho CRM
It sets the status, adds notes and books a follow-up task.
Done
Send quote
It drafts a quote in Zoho Books. Your rep approves and sends it.
Done

You stay in control: people approve key steps, and every action is logged.

Part three What we deliver

Zoho implementation

Our Zoho consultants handle setup, configuration and customization of Zoho CRM, Books, Desk and Zoho One, from custom module design and Blueprint workflows to Deluge scripts.
Zoho services
AWS cloud & custom apps

AWS consulting for portals, data stores and custom apps that sync with Zoho.
AWS consulting
Zoho Catalyst serverless apps

Serverless functions that link Zoho to any system and power a secure customer portal.
Zoho + AWS integration
AI agents & Agentic workflows

AI agents that qualify leads, answer tickets and run tasks for you.
AI agent development
Zoho MCP integration

We connect AI models to your Zoho apps safely, with clear permissions.
Zoho MCP services
Zia & AI analytics

Zia and Zoho Analytics turn your data into a live dashboard and reporting on pipeline, sales and ROI, so you act sooner.
Zia and AI analytics

Where can AI help your business most? We map it with you: the software first, then the AI agents on top.

Plan your AI + software roadmap Explore AI agent services

02If this sounds like your week

Sound familiar? Here’s the fix.

Most growing businesses lose time to disconnected apps, manual work and AI that can’t see their data. Elite Tech Global fixes each one with Zoho, AWS, Shopify, WordPress and AI agents, all connected as one system.

You told us“We run on spreadsheets and ten apps that don’t talk.”

One connected Zoho system

We set up Zoho CRM, Books, Desk and more as one simple ERP, so small business and mid-size teams keep every record in one place.
Zoho implementation
You told us“My team spends hours on copy-paste and follow-ups.”

AI agents that do the busywork

Agents built on Claude, OpenAI or Gemini qualify leads, update records and draft replies by email or WhatsApp. You approve what matters.
AI agent development
You told us“We tried AI, but it can’t see our real business data.”

AI connected through Zoho MCP

Zoho MCP lets AI safely read and act on your CRM, Books and Desk data. Zia adds insights inside Zoho.
Zoho MCP integration
You told us“Our Salesforce or HubSpot bill keeps growing.”

Move to Zoho without losing data

Data migration from Salesforce, HubSpot, Pipedrive or Microsoft Dynamics. We audit every field and workflow, move records and reports to Zoho, then train your team.
Salesforce to Zoho migration
You told us“Store orders and web leads never reach our CRM.”

Shopify, WordPress and payments, synced

Our Shopify development and WordPress development teams connect orders, forms and Stripe, PayPal or any payment gateway to Zoho CRM and Books.
Integrations
You told us“We’ve outgrown low-code and need a real custom app.”

Zoho + AWS + Catalyst, built as one

Zoho runs your business. AWS runs custom apps and big data. Catalyst links the two.
Zoho and AWS integration
Not on the list?

Tell us what slows your team down. We’ll map the fix on a free call and quote a fixed price once the scope is clear.
Book a discovery call

03How we work with you

12 steps. No surprises.

The same 12 steps on every Zoho, AWS, Shopify, WordPress and AI / SI project, from the first call to ongoing support.

01
Discovery call
Your goals, timeline and current tools.
02
Workflow mapping
How your team works today, step by step.
03
Scope & budget
Platforms and price, agreed in the open.
04
BRD sign-off
Every requirement in writing, at a fixed price.
Our promise
05
Kick-off
Team, roles and access confirmed.
06
Delivery schedule
Every module and date, before we build.
Our promise

07
Sprint plan
Short sprints with clear owners.
08
Build
Zoho, AWS, Shopify, WordPress or AI / SI.
09
Review demos
Weekly or bi-weekly, with manuals and videos.
Our promise
10
Testing
QA and user testing against the BRD.
11
Training
On-site or online, for your whole team.
Our promise
12
Go-live & support
Launch, stabilize, keep improving.

Fixed priceAgreed in a signed BRD
Schedule firstBefore any code is written
A demo every 1–2 weeksWith manuals and videos
Training includedOn-site or online

Ready for step 1? Book a discovery call Moving from another tool? See the full process, new project or migration

04Work we’re proud of

Real US projects, built on Zoho

LendingUSA and myHHBS are two US clients we built for. LendingUSA runs sales and support on seven connected Zoho apps. myHHBS brings every lead, assessor and new hire into one system.

Shared with each client’s permission. What you see is a simplified picture: their exact build stays private to protect their business, and we treat yours the same way.

Consumer financing · United States

LendingUSA: one Zoho stack for sales, booking and support

Challenge: Leads, chats and support lived in separate tools, with lots of manual data entry.
What we built: Zoho CRM at the center, with Forms, SalesIQ, Bookings, Flow, Creator and Desk connected to it.

Outcomes

Better engagement and conversion
Less manual data entry
Faster issue resolution
Decisions based on one CRM

“Ikram and the [Elite Tech] team made our transition from Salesforce to Zoho seamless. Their consultative approach, best practice insights and custom API development were invaluable.”

LendingUSA · Client testimonial, consumer financing, United States

Read the LendingUSA case study

Behavioral health · United States

myHHBS: lead capture and an assessor portal for behavioral health

Challenge: Leads came from many sources and languages. Assessors, hiring and paperwork sat outside the main system.
What we built: Zoho CRM for every lead source, a Creator portal for external assessors, plus Recruit, Sign, Forms and SalesIQ.

Outcomes

Every lead source in one CRM
A dedicated portal for assessors
Hiring and e-signatures in one place
Multilingual intake and an always-on chatbot

Read the myHHBS case study

05Who we build for

Built for top US industries, down to your niche

We build industry-specific CRM, portals, ecommerce and AI / SI automation for US businesses on Zoho, AWS, Shopify and WordPress. Pick your industry to see how we help and the niches we design for, from behavioral health to solar installers.

Intake, referrals, scheduling, portals and billing in one connected system.

US clinics and care providers lose hours to paper intake, phone tag and disconnected billing. We build healthcare CRM and patient portal systems on Zoho and AWS, so referrals, scheduling, e-signatures and claims follow one patient record. For a US behavioral health provider, we put every lead source and an external assessor portal into one Zoho system.

Platforms we useZoho CRM · Zoho Creator · Zoho Forms · Zoho Sign · AWS · AI agents

All Healthcare solutions

Loan pipelines, borrower portals and payments for non-bank lenders and fintech teams.

Lenders and fintech teams in the US need speed without losing track of a single application. We build loan origination and servicing workflows on Zoho CRM, Creator and AWS, with borrower portals, document collection and payment links. For a US consumer financing company, we connected sales, booking and support across seven Zoho apps.

Platforms we useZoho CRM · Zoho Creator · Zoho Books · AWS · Stripe · AI agents

All Lending & Fintech solutions

Listings, leads, deals, leases and commissions tracked from first call to closing.

Real estate teams win on speed to lead. We build real estate CRM systems that capture leads from your website, portals and ads, route them to the right agent, and track every deal, lease and commission through to closing, with e-signatures and AI follow-ups built in.

Platforms we useZoho CRM · Zoho Creator · Zoho Sign · WordPress · AWS

All Real Estate solutions

Client intake, projects, time, billing and documents for firms that sell expertise.

Law firms, CPA firms and consultancies sell time and trust. We set up client intake, matter and engagement tracking, document e-signatures, time and billing on Zoho, with secure client portals and AI assistants that draft routine replies for your team.

Platforms we useZoho CRM · Zoho Projects · Zoho Books · Zoho Sign · AI agents

All Professional Services solutions

Quotes, orders, inventory and production tracking connected to your books.

US manufacturers and distributors run on orders, inventory and quotes that often live in spreadsheets. We connect Zoho CRM, Inventory and Books with custom Creator apps and AWS data pipelines, so sales, production and finance work from the same numbers.

Platforms we useZoho CRM · Zoho Inventory · Zoho Creator · Zoho Books · AWS

All Manufacturing solutions

Shipments, dispatch, drivers and customer updates in one live view.

Carriers, brokers and 3PLs move fast, and so does their paperwork. We build dispatch, load tracking, driver onboarding and customer portals on Zoho Creator and AWS, with automated quotes, proof-of-delivery uploads and invoicing in Zoho Books.

Platforms we useZoho CRM · Zoho Creator · AWS · Integrations · AI agents

All Logistics & Transportation solutions

Shopify stores synced with Zoho CRM, Inventory, Books and payments.

Online and in-store sellers need orders, stock and customers in sync. We build and grow Shopify and WooCommerce stores, then connect them to Zoho CRM, Inventory and Books, so every order, refund and repeat buyer is tracked without copy-paste.

Platforms we useShopify · Zoho Inventory · Zoho Books · Stripe · PayPal

All E-commerce & Retail solutions

Estimates, crews, field jobs and invoices managed from one app.

Contractors and home service companies juggle estimates, crews and job sites. We set up Zoho CRM, Field Service Management and Books for quoting, scheduling, job tracking, permits and invoicing, so the office and the field see the same job in real time.

Platforms we useZoho CRM · Zoho FSM · Zoho Creator · Zoho Books · QuickBooks

All Construction & Home Services solutions

Admissions, enrollment, student portals and course delivery.

Schools, colleges and training providers need clean enrollment and learner data. We build admissions and enrollment CRM, student portals, course websites on WordPress and payment flows, connected to Zoho for follow-ups, reporting and alumni outreach.

Platforms we useZoho CRM · Zoho Creator · Zoho Forms · WordPress · AWS

All Education & EdTech solutions

Bookings, guest messages and event sales without double entry.

Hotels, tour operators and event teams sell experiences that depend on timing. We build booking and reservation flows, guest CRM, event registration and payment links on Zoho, WordPress and Shopify, with automated confirmations and reviews.

Platforms we useZoho CRM · Zoho Bookings · WordPress · Stripe · AI agents

All Hospitality & Travel solutions

Donors, volunteers, grants and campaigns tracked in one CRM.

Nonprofits need every donor, volunteer and grant in one place without enterprise pricing. We set up donor management and fundraising CRM on Zoho, online donation pages on WordPress with Stripe or PayPal, and simple impact reporting for your board.

Platforms we useZoho CRM · Zoho Campaigns · Zoho Forms · WordPress · Stripe

All Nonprofit solutions

Don’t see your industry? We also serve Canada and Latin America. Tell us what you do

06The people behind ETG

Who leads Elite Tech Global?

Co-founders Ikramul Karim (CEO) and Khris Kakosimidi (CFO) lead Elite Tech Global. They run one team for software and AI services from Glendale, California, in the Los Angeles area.

Mission: Build smart technology that helps businesses excel, with integrity and care.
Vision: Be the trusted partner for quality software and AI that drives growth.

InnovateIntegrateElevate

Ikramul Karim

Co-Founder & CEO

8+ years building custom Zoho apps, integrations and AI solutions.

Khris Kakosimidi

Co-Founder & CFO

15+ years in healthcare and business operations. Leads finance, clients and U.S. growth.

07Why Elite Tech Global

Why US teams choose us as their Zoho partner

Plenty of partners can switch Zoho on. Fewer will put the whole scope in writing, build it with an in-house team and stay after go-live. Here is what you get with us.

Certified where it counts
Zoho Advanced Partner, plus Zoho Creator Registered Partner, Zoho Catalyst Partner, AWS Partner and Shopify Partner.
300+ projects since 2021
CRM rollouts, finance and HR moves, custom apps and integrations for businesses across the US, Canada and Latin America.
A 40+ person in-house team
Zoho, AWS, Shopify, WordPress and AI / SI people on one team led from Glendale, so nobody hands your project to a stranger halfway through.
A fixed price in a signed BRD
Every requirement is written down and priced before the build starts. The number you sign is the number you pay for that scope. If you add a new requirement later, we price it as a change and you approve it before any work on it starts.
Based in Los Angeles
Our office is in Glendale, California. We train teams on-site in California and online everywhere else.
We stay after go-live
Manuals, recorded training videos and a team that keeps improving the system once your people are using it every day.

Certifications

Advanced PartnerZoho
Registered PartnerZoho Creator
Catalyst PartnerZoho Catalyst
AWS PartnerAmazon Web Services
Shopify PartnerShopify

Some of the teams we’ve worked with

08Questions we get asked a lot

Questions we hear most

Quick answers about our software and AI services, Zoho MCP, delivery, training and cost. Have another question? Ask us on a free call.

Ask us on a call AI agents & Zoho MCP

Do you only work with Zoho?

No. We are a certified Zoho partner, and we also offer AWS consulting, Zoho Catalyst apps, Shopify development and WordPress development, plus 100+ integrations such as QuickBooks, Xero, Google Workspace, Microsoft 365 and WhatsApp. We also build AI agents. Zoho ties it all together as your business backbone, and one team supports the whole stack.

What AI services do you offer?

We build AI agents and Agentic AI workflows that do real work, like qualifying leads, updating records and drafting replies. We use OpenAI, Claude, Gemini, Zoho Zia and AWS Bedrock. Each agent connects safely to your Zoho and AWS data.

What is Zoho MCP and how do you use it?

Zoho MCP (Model Context Protocol) lets AI agents read and act on your Zoho apps in a secure, controlled way. We set it up so an agent can look up a customer, update a deal in Zoho CRM or create an invoice in Zoho Books. You choose what each agent is allowed to do.

Why combine Zoho, AWS and Catalyst?

Zoho runs your CRM, finance and daily operations. AWS adds custom apps, large data, scale and security. Zoho Catalyst is Zoho's serverless platform that links the two. Together they give you one connected system that can grow with you.

How does your delivery process work?

Before development starts, we share a delivery schedule. We then meet weekly or bi-weekly to demo finished modules. At each review you get a user manual and recorded walkthrough videos. We check every module against the Business Requirements Document (BRD) we agreed at the start.

Do you provide training?

Yes. After development, we train your team on-site or online. Training uses your own data and workflows. Your team also keeps the user manuals and walkthrough videos for later.

Can you migrate from Salesforce, HubSpot, Pipedrive or Microsoft Dynamics?

Yes. We run data migration to Zoho CRM from Salesforce, HubSpot, Pipedrive and Microsoft Dynamics 365. We map fields, clean data, rebuild automations and train your users. Your data lands in Zoho CRM ready to use.

How much does Zoho implementation cost?

Zoho implementation pricing depends on the number of Zoho apps and users, integrations, data migration and AI agent scope. The first discovery call is free. Smaller projects are quoted right after it; larger ones may begin with a paid scoping and BRD phase that we price up front. Either way, the build itself gets a fixed price, written into a BRD you sign before any work starts.

Do you work with businesses in Canada and Latin America?

Yes. From our base in the USA, we serve clients across the United States, Canada and Latin America. We work in North American time zones, so meetings happen during your business day.

What is SI?

SI stands for super intelligence. In September 2026 a US executive order asked federal agencies to use “super intelligence” or “SI” in place of “artificial intelligence” in official communications. Most businesses still say AI, so we use both terms.

Where are you based?

Elite Tech Global is based at 237 N Central Ave, Ste A, Glendale, CA 91203, in the Los Angeles area. Our 40+ team members serve businesses across the US, Canada and Latin America.

09Let’s talk

Tell us what you’re building. We’ll map the fix.

Book a free consultation with Elite Tech Global. We review your Zoho, AWS, Shopify or WordPress setup, show where AI / SI agents can save time, and agree the next step. If we work together, every requirement and a fixed price go into a signed BRD before the build starts.

Real people, one team. Led by co-founders Ikramul Karim and Khris Kakosimidi, and a 40+ member team across Zoho, AWS and AI.

Book a callPick a time that suits you
Email ussales@elitetech-global.com
LinkedInFollow our work
Glendale, CALos Angeles area · serving the US, Canada & LatAm

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300+ projects delivered
40+ team members
Zoho Advanced Partner
AWS Partner
Zoho Catalyst Partner
Fixed-price quotes

Every Platform Is a Galaxy. We Fly Them All.

Six galaxies, one universe. One accountable team.

Elite Tech Global at a glance

How do Zoho, AWS and Catalyst work together?

What is Zoho MCP, and how do AI agents use it?

New lead arrives

Qualify lead

Update Zoho CRM

Send quote

Zoho implementation

AWS cloud & custom apps

Zoho Catalyst serverless apps

AI agents & Agentic workflows

Zoho MCP integration

Zia & AI analytics

Sound familiar? Here’s the fix.

You told us“We run on spreadsheets and ten apps that don’t talk.”

You told us“My team spends hours on copy-paste and follow-ups.”

You told us“We tried AI, but it can’t see our real business data.”

You told us“Our Salesforce or HubSpot bill keeps growing.”

You told us“Store orders and web leads never reach our CRM.”

You told us“We’ve outgrown low-code and need a real custom app.”

LendingUSA: one Zoho stack for sales, booking and support

myHHBS: lead capture and an assessor portal for behavioral health

Healthcare5 sub-industries

Lending & Fintech5 sub-industries

Real Estate4 sub-industries

Professional Services4 sub-industries

Manufacturing3 sub-industries

Logistics & Transportation3 sub-industries

E-commerce & Retail4 sub-industries

Construction & Home Services4 sub-industries

Education & EdTech4 sub-industries

Hospitality & Travel3 sub-industries

Nonprofit3 sub-industries