Skip to content
Contact Book a call

Microsoft CRM comparison · Los Angeles, CA

Zoho CRM vs Microsoft Dynamics 365 Sales for US sales teams

Dynamics lives inside the Microsoft world. Zoho CRM fits whatever mix of tools you already run.

If your sellers spend the day in Outlook and Teams and IT already runs Microsoft identities, Dynamics 365 Sales slots right in. If your stack is a mix, or the per-seat bill matters, Zoho CRM usually covers the same selling work for well under half the license cost. We implement Zoho, so read us with that in mind; we still point out where Microsoft is the better buy.

Book a discovery call Run the 3-year seat math
Zoho Advanced PartnerZoho CRM partner, Los Angeles area
You’ll talk to our founders, not a call center.300+ projects · serving US clients since 2025
Build the setup
  1. LinkedIn Sales NavigatorBundleComes bundled only in Microsoft Relationship Sales, which has a 10-seat minimum.
  2. Power BI for wider reportsSeparateBuilt-in dashboards cover the CRM. Company-wide reporting usually means Power BI seats.
  3. Copilot Credits for agentsMeteredAgents run on credits. Premium includes 1,000 per user a month; other editions buy them.
  4. Power Automate and Power AppsCheck rightsSome use rights come with the Sales license. Bigger flows or standalone apps can need their own.
  5. Dynamics 365 Sales seatCoreProfessional, Enterprise or Premium, per user, paid yearly.
  6. Microsoft 365 for Outlook and TeamsSeparateMail, calendar and Teams come from a Microsoft 365 plan, licensed on its own.

Dynamics 365 Sales

  1. Zoho One for the whole companyOptionalSwap the single CRM seat for 45+ apps per employee when finance and support should join.
  2. Zoho Flow or CreatorOptionalFor syncs with outside tools or a custom app next to the CRM.
  3. Advanced analyticsOn UltimateUltimate adds advanced analytics to everything in Enterprise.
  4. Blueprint, workflows, ZiaIn the seatProcess rules on every paid edition; Zia AI / SI from Enterprise, with no credit meter.
  5. Zoho CRM seatCoreStandard to Ultimate, per user, yearly or monthly.
  6. The mailbox you already haveKeepOutlook, Gmail or Zoho Mail. Zoho CRM syncs mail and calendar with each.

Zoho CRM

Sample setup, labels only. Dashed slots are the extras many teams add later; tap or hover any block for details.

01The short answer

Which is better, Zoho CRM or Dynamics 365 Sales?

Neither wins everywhere. Dynamics is the stronger pick for large, Microsoft-standardized companies with IT staff to run it. Zoho CRM is the better value for small and mid-size US teams that want a guided sales process without a second platform to administer.

02Feature by feature

How Zoho CRM and Dynamics 365 Sales handle the same jobs

Both cover daily selling well. The real split is ecosystem: Dynamics leans on Microsoft 365 and the Power Platform, while Zoho CRM brings its own automation and plugs into Microsoft, Google or both.

  • Working inside Outlook and Teams
  • Guided sales stages
  • Automation across many outside apps
  • Reports and dashboards
  • AI / SI help for reps
  • Large custom apps on your CRM data
  • A business admin running it, not IT
  • Lower price per seat

See the job-by-job detail
Working from Outlook and Teams Edge: Dynamics
Zoho CRM: Outlook add-in and a Teams integration; mail and calendar sync with Microsoft 365 or Google.
Dynamics 365: Built in, same identity, with Copilot help in Outlook for summaries and reply drafts.
Guided sales stages Edge: Even
Zoho CRM: Blueprint: required steps and fields at every stage.
Dynamics 365: Business process flows across opportunity stages.
Automation Edge: Dynamics at scale
Zoho CRM: Workflow rules, approvals, Deluge scripts, Zoho Flow for outside apps.
Dynamics 365: Power Automate with a very large connector library.
Reports Edge: Even
Zoho CRM: Reports and dashboards; advanced analytics on Ultimate or via Zoho Analytics.
Dynamics 365: Dashboards in the app; Power BI for company-wide reporting.
AI / SI Edge: Depends
Zoho CRM: Zia on Enterprise and Ultimate: predictions, alerts, email help, no credit meter.
Dynamics 365: Copilot from Enterprise; Premium adds 1,000 Copilot Credits per user each month for agents.
Custom apps and data Edge: Dynamics for big builds
Zoho CRM: Custom modules, Canvas layouts, Zoho Creator.
Dynamics 365: Dataverse, model-driven Power Apps, developer plug-ins.
Who runs it day to day Edge: Zoho
Zoho CRM: Usually a trained business admin.
Dynamics 365: Usually IT or a Microsoft partner.
Seat price Edge: Zoho
Zoho CRM: $14 to $52 per user a month, yearly.
Dynamics 365: $65 to $150 per user a month, yearly.

AI (now also called SI, super intelligence) is moving fast on both sides. We check what each edition actually includes when you get to a decision, since Microsoft and Zoho both revise their AI bundles.

03US list prices

Zoho CRM vs Dynamics 365 Sales pricing per user

In USD per user per month, Zoho CRM runs $14 to $52 on yearly billing and Dynamics 365 Sales runs $65 to $150, paid yearly. Microsoft has no entry tier below Professional, so the rows pair editions by role, not by name.

TierZoho CRMDynamics 365 SalesWorth knowing
Try it$0Free edition, up to 3 usersTrialFree trialZoho’s free edition never expires; it suits a founder and two reps.
Entry$14Standard · $20 monthlyNoneNo tier below ProfessionalSmall teams start lower on Zoho.
Core sales$23Professional · $35 monthly$65Sales Professional · yearlyForecasts, quotes and Microsoft 365 links on the Dynamics side; Blueprint and quotes on Zoho.
Advanced$40Enterprise · $50 monthly$105Sales Enterprise · yearlyThe first tier with built-in AI on each side.
Top$52Ultimate · $65 monthly$150Sales Premium · yearlyPremium includes 1,000 Copilot Credits per user a month plus Sales Insights.
LinkedIn bundleNoneNo matching bundleQuoteMicrosoft Relationship SalesSales Enterprise plus Sales Navigator, with a 10-seat minimum.

USD before tax, list prices for the CRM seat only. Microsoft 365, Power BI and extra Copilot Credits are billed on their own, and Microsoft quotes can differ from list for larger agreements, so we price your real seat mix on both sides before you commit.

04Three-year seat cost

What do the seats cost over three years?

Most CRM contracts outlive one budget cycle, so look at three years. Slide the seat count, pick a tier and choose how you would pay Zoho; Dynamics is paid yearly either way.

Tier
Zoho CRM billing

Comparing Zoho CRM Enterprise with Dynamics 365 Sales Enterprise

Dynamics 365 Sales Enterprise$94,500

25 users × $105 × 36 months

Zoho CRM Enterprise, yearly$36,000

25 users × $40 × 36 months

Zoho CRM costs less by$58,500

One seat for a year, Dynamics vs Zoho$1,260 vs $480

Check my real Microsoft quote

Sample numbers at US list price for CRM seats only. Microsoft 365 plans, Power BI, extra Copilot Credits, discounts and partner fees are left out, and the seat count stays flat for the three years.

05When to choose which

Already a Microsoft shop?

That one question decides most of this. Companies that run on Outlook, Teams and Power BI get real value from Dynamics staying in the family. Companies with a mixed toolset usually get more from Zoho CRM per dollar. Pick the road that sounds like you.

  1. IT already manages Microsoft accountsOne sign-in, one admin center, one security review.
  2. Sellers work from Outlook and Teams all dayLogging an email or meeting to a record happens where they already are.
  3. Power BI and Power Automate are in useSales data joins reports and flows your company already trusts.
  4. Leans Dynamics 365 SalesPaying more per seat can be worth it here. If cost still hurts, a Zoho CRM with Outlook and Teams links is the fallback we would scope.
  1. Mail is Gmail, Outlook or bothDifferent teams picked different tools over the years.
  2. Chat, accounting and support come from other vendorsSlack here, QuickBooks there, a help desk somewhere else.
  3. No one on staff wants to run a platformA sales ops lead or office manager will own the CRM.
  4. Leans Zoho CRMIt connects to each of those, and Zoho One can replace several of them later under one login.

Somewhere in between? Plenty of US companies keep Microsoft 365 for mail and documents and run Zoho for the business apps. We cover that split on Zoho One vs Microsoft 365.

06Leaving Dynamics, or keeping Microsoft

Can you move from Dynamics 365 to Zoho CRM and keep Outlook?

Yes. Accounts, contacts, opportunities, quotes, notes and activity history map into Zoho CRM, and the business process flows still in use get rebuilt as Blueprint. Outlook and Teams stay where they are: Zoho CRM links to both, so reps keep their inbox.

Power Automate flows and Power Apps screens do not carry over as-is. We list each one, then rebuild, replace or retire it with you before the BRD is signed.

See how a Zoho migration runs →
  • OpportunityDeal
  • Phone call, email and appointment activitiesCalls, emails and meetings on the record
  • Quote and orderQuote and sales order
  • Business process flowBlueprint
  • Power Automate flowWorkflow rule or Zoho Flow
  • DashboardsReports, Zoho Analytics
  • Security rolesRoles and profiles
  • Outlook and TeamsKept, now linked to Zoho

07From our client work

Who runs Zoho CRM with us today?

Two US clients agreed to share their stories. One left an enterprise CRM for Zoho; the other built every intake path around it.

LendingUSA logoLendingUSA, consumer financingMoved from Salesforce to a Zoho CRM hub with Desk, Bookings and SalesIQ joined to it. myHHBS logomyHHBS, behavioral healthLeads from many sources and languages in one Zoho CRM, plus a portal for assessors.

Both clients said yes to being named. We only sketch their setups here, because how a company sells is its own business, and a CRM we build for you gets that same privacy.

Browse the case studies →

08Zoho CRM vs Dynamics questions

Zoho CRM vs Dynamics 365: common questions

Most of these come from IT leads and sales managers weighing a Microsoft renewal. Bring your Dynamics edition, seat count and Microsoft 365 plan to a call and we will answer with your numbers.

Book a discovery callOpen the seat cost slider →

Is Zoho CRM cheaper than Microsoft Dynamics 365 Sales?

Yes, at every tier we line up. Zoho CRM Professional lists at $23 per user a month on yearly billing, while Dynamics 365 Sales Professional lists at $65. For 25 users over three years that is $20,700 on Zoho and $58,500 on Dynamics at list price, before any Microsoft 365 plan.

How much does Dynamics 365 Sales cost in the US?

Microsoft lists Sales Professional at $65, Sales Enterprise at $105 and Sales Premium at $150 per user a month, all paid yearly. Microsoft Relationship Sales, which adds LinkedIn Sales Navigator, is quoted separately and needs at least 10 seats.

Does Zoho CRM work with Outlook and Microsoft Teams?

Yes. Zoho CRM has an Outlook add-in and a Microsoft Teams integration, and it syncs mail and calendar with Microsoft 365. Reps can log emails and look up records without leaving Outlook. Dynamics goes deeper because it shares the Microsoft sign-in and admin center.

When is Dynamics 365 Sales the better choice?

When your company is standardized on Microsoft: Outlook and Teams all day, Power BI for reporting, Power Automate for flows and an IT team that manages it all. Large enterprises with many business units and strict security reviews also tend to fit Dynamics well.

Do I need Microsoft 365 to use Dynamics 365 Sales?

The CRM seat is licensed on its own, and the Outlook and Teams features rely on those apps being in place. Most buyers already pay for a Microsoft 365 plan, so we count it separately when we compare costs.

How do Zia and Copilot compare?

Zia comes with Zoho CRM Enterprise and Ultimate and covers predictions, anomaly alerts, email help and summaries without a credit meter. Copilot is part of Dynamics 365 Sales Enterprise and Premium, and agents run on Copilot Credits; Premium includes 1,000 per user a month and more can be bought.

Can you move our Dynamics 365 data to Zoho CRM?

Yes. We map accounts, contacts, opportunities, quotes, activities and notes into Zoho CRM, rebuild the business process flows still in use as Blueprint, and run a sample import you sign off. Dynamics stays read-only until your team confirms the move.

Can a small business run Dynamics 365 Sales?

It can, but the entry price is $65 per user a month, paid yearly, and setup usually needs a Microsoft partner. A small team that only needs pipelines and quotes often gets there on Zoho CRM Standard at $14 or Professional at $23.

How is Elite Tech Global paid for a Zoho CRM project?

Your first call costs nothing. After that, the setup or Dynamics move is one fixed price written into a signed BRD with the delivery schedule. A large Dynamics org can need a paid assessment first, and we quote that fee before it starts.

What is SI?

SI stands for super intelligence. In September 2026 a US executive order asked federal agencies to use “super intelligence” or “SI” in place of “artificial intelligence” in official communications. Most businesses still say AI, so we use both terms.

09Next steps

From Dynamics question to a written plan

The first call is on us. After it, you get an honest read on whether Zoho CRM beats your Microsoft setup; if it does, the rollout or move is a fixed price spelled out in a signed BRD, Outlook and Teams links included.

  1. Discovery callYour Dynamics edition, seat count, Microsoft 365 plan and renewal month
  2. Usage checkWhich entities, flows, apps and dashboards your team really opens
  3. ScopeWhat moves to Zoho, what stays in Microsoft, what gets retired
  4. Signed BRDRequirements, a fixed price and dated milestones in one document

Everything after sign-off follows our migration track. See how we work →

10Let’s talk

Tell us what you’re building. We’ll map the fix.

Book a free consultation with Elite Tech Global. We review your Zoho, AWS, Shopify or WordPress setup, show where AI / SI agents can save time, and agree the next step. If we work together, every requirement and a fixed price go into a signed BRD before the build starts.

Real people, one team. Led by co-founders Ikramul Karim and Khris Kakosimidi, and a 40+ member team across Zoho, AWS and AI.

Get your free consultation

Tell us a little and we’ll reply with next steps.

What can we help with?

No spam. We use your details to reply about your project, and send occasional updates only if you tick the box above. See our Privacy Policy.