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Zoho Assist partner in the USA · Los Angeles, CA

Zoho Assist implementation partner for US IT and support teams

Someone’s screen is frozen. You click a link, they click “Allow”, and you’re driving.

We’re certified Zoho consultants led from Glendale, in the Los Angeles area. We set up Zoho Assist for help desks, MSPs and in-house IT: technician roles, unattended agents deployed in bulk and session buttons on your Zoho Desk tickets. Then we train your technicians.

  • Customers join from a link, nothing installed ahead
  • Unattended access with Wake on LAN
  • Sessions started from Zoho Desk tickets
Book a Zoho Assist discovery call Find your Zoho Assist plan
Zoho Advanced PartnerCertified Zoho consultants
You’ll talk to our founders, not a call center.300+ projects · opened in Glendale in 2025

01Why Zoho Assist

Why US help desks and MSPs choose Zoho Assist

Zoho Assist does two jobs: helping someone at their computer, and reaching computers nobody is sitting at. These six details come up first with IT managers.

  • Nothing to install before the call

    Invite people by email, text or a join link. Nothing is prepared ahead of time, and technicians can start from a browser on any device.

  • Computers you can reach at 2 a.m.

    Unattended Access deploys the agent in bulk, groups machines by site or client, and wakes sleeping PCs over the network.

  • Sessions that live on the ticket

    The Zoho Desk link is on every plan, Free included. Remote Support plans also connect to Zendesk, ServiceNow, Freshdesk and Jira.

  • One tool for every desk and pocket

    Windows, Mac and Linux on every plan. Phones, tablets, Chromebooks and IoT devices from Remote Support Professional or Unattended Access Professional.

  • Security basics on the free tier too

    TLS 1.2 with AES-256 encryption, two-factor sign-in, idle timeout and an action log come with every edition.

  • Month to month if you want it

    Remote Support Standard is $10 per technician a month billed yearly, or $12 monthly. The free plan covers one technician and five unattended computers.

02One support call, start to finish

What a Zoho Assist session looks like from both sides

Follow one ticket from “my screen froze” to closed. Scroll and the next messages arrive, with yellow notes for what Zoho did in the background.

Technician and customerSample thread
  1. Step 1 · Ticket arrives
  2. CustomerOur front desk can’t print, and the shop opens at nine.
  3. Zoho Desk Email turned into ticket #2318 and assigned to the on-shift technician
  4. TechnicianGot it. Let me take a look at your screen.
  5. Step 2 · Invite sent
  6. TechnicianI just texted you a link. Tap it on the front desk PC when you’re ready.
  7. Zoho Assist Session started from the ticket; invite sent by SMS with a join link
  8. Step 3 · Customer allows control
  9. CustomerIt’s asking if I want to let you control the screen.
  10. TechnicianYes, click Allow. You’ll see everything I do.
  11. Step 4 · The fix
  12. TechnicianYour printer driver is out of date. I’m sending the new one over now.
  13. Zoho Assist Driver file sent with file transfer; screen captured for the ticket
  14. Step 5 · Reboot and check
  15. TechnicianIt needs a restart. I’ll reconnect by myself afterwards, so don’t close anything.
  16. Zoho Assist Reboot and reconnect: the session picked up again after the restart
  17. CustomerTest page just came out. Perfect.
  18. Step 6 · Ticket closed
  19. TechnicianGreat. I’m closing the ticket. Reply to it if anything comes back.
  20. Zoho Desk Ticket closed; the session was launched from it, so the next technician can find it there

  1. Step 1Ticket arrives

    The problem lands in one queue

    With Zoho AssistThe request becomes a Zoho Desk ticket with an owner, and the session button sits right on it.

  2. Step 2Invite sent

    One link, no setup on their side

    With Zoho AssistThe technician sends an email, text or join link from the ticket. The customer taps it and the session opens.

  3. Step 3Customer allows control

    The customer stays in charge

    With Zoho AssistThe customer approves control for this session only, and can watch every click on their own screen.

  4. Step 4The fix

    Files, chat and capture in one window

    With Zoho AssistFile transfer, chat, voice and screen capture are in the session toolbar from the Standard plan up.

  5. Step 5Reboot and check

    A restart doesn’t end the call

    With Zoho AssistReboot and reconnect brings the technician back once the machine is up, so the check happens right away.

  6. Step 6Ticket closed

    The next technician can see what happened

    With Zoho AssistThe session stays tied to the ticket, and session notes and reports are there when the problem comes back.

Sample ticket and messages. Session notes come with Remote Support Professional and up; your plan decides which tools show in the toolbar.

03Try it · sample plan fit

Which Zoho Assist plan fits the sessions you run?

Remote Support is priced per technician for live sessions; Unattended Access covers computers nobody is sitting at. Pick the sessions you run to see the plan and its official US list price.

1. What kind of sessions do you run?
2. Anything else you need?
3. Billing

Plan fit Sample

    $30a month, billed yearly

      04Remote Support or Unattended Access

      Which Zoho Assist licence covers which job?

      Remote Support is for people; Unattended Access is for machines. Most MSPs and IT teams end up with both.

      Help someone sitting at their PC right now Built for devices you set up in advance.Ad-hoc sessions to any computer. The person joins from an email, text or link.
      Wake a sleeping office PC Wake on LAN is in both Unattended Access plans.Not part of Remote Support.
      Roll the agent out to a whole office Bulk deployment, computer groups and group permissions.Nothing to deploy: each session is a one-off invite.
      Show your own screen to a customer Not listed in the Unattended Access plans.Screen sharing comes with Remote Support Professional and Enterprise.
      Start a session from Zendesk, ServiceNow or Jira Links with Zoho Desk; the other help desk links aren’t included.Zendesk, ServiceNow, Freshdesk and Jira links from Standard up.
      Record sessions for an audit trail Included in Unattended Access Professional.Included in Remote Support Enterprise.

      Zoho reshuffles edition features now and then, so we recheck this list before scoping your Zoho Assist setup.

      05Zoho Assist pricing in the US

      Zoho Assist pricing: per technician, or per 25 computers

      Remote Support is $10 to $24 per technician a month, billed yearly. Unattended Access is $10 or $15 a month per 25 computers, with unlimited technicians. There’s also a free plan.

      Zoho Assist planBilled yearlyBilled monthlyPriced perGood for
      Free$0$01 technician, 5 unattended computersA one-person shop helping a few machines
      Remote Support Standard$10$12Technician · 2 concurrent sessionsHelp desks that need file transfer, voice and ticket links
      Remote Support Professional$15$18Technician · 4 concurrent sessionsTeams supporting phones too, with screen sharing and branding
      Remote Support Enterprise$24$28Technician · 6 concurrent sessionsDepartments that record sessions and run a service queue
      Unattended Access Standard$10$1225 unattended computersIT teams with Wake on LAN and bulk deployment
      Unattended Access Professional$15$1825 unattended computersMSPs that need recording, mobile devices and branding

      Zoho Assist list prices in USD per month, before tax. For 10+ technicians or 200+ devices, Zoho also quotes concurrent pricing, and its Corporate plan bundles 50 technicians with 1,000 managed devices. Our Zoho Assist rollout is a separate fixed price, written into a signed BRD before the first agent is deployed.

      06Zoho Assist vs TeamViewer

      Zoho Assist vs TeamViewer, one job at a time

      TeamViewer is the tool most US buyers hold Zoho Assist up against. Both work well; the gaps are in billing and integrations. Step through five jobs; the leading card grows.

      Paying month to month

      Sold as annual subscriptions that renew every 12 months.

      Every paid plan comes monthly or yearly, so a seasonal team can scale down.

      Knowing the price before a sales call

      Its enterprise line, Tensor, is a custom licence priced by quote.

      US list prices are public for every plan, from $10 per technician a month.

      Running support inside Zoho Desk

      Works through its own list of integrations; check that your help desk is on it.

      The Zoho Desk link is on every plan, so sessions start from the ticket.

      Customers who already know the name

      Plenty of people have used it before, which can make the first call easier.

      Customers rarely know the brand, but they only tap a link to join.

      Who needs a licence

      Only the expert giving support needs a licence.

      Licences are per technician; the person getting help joins free.

      Where TeamViewer can make sense: if your contracts already name it, your team is trained on it and it plugs into your current help desk, switching for a lower price alone may not be worth the retraining. We’ll say that on the first call.

      07Zoho Assist integrations

      Where Zoho Assist plugs in

      Sessions work best when they start where your team already works. The Zoho Assist integrations we wire up most start with Zoho Desk and Zoho SalesIQ live chat. Tap a tile to see where the session starts.

      Zoho Assist
      • Zoho DeskStart a session from any ticket, on every plan.
      • Zoho SalesIQMove a website chat into a remote session.
      • ZendeskSession launch from Zendesk tickets on Remote Support plans.
      • ServiceNowSessions from ServiceNow incidents on Remote Support plans.
      • FreshdeskRemote help started from Freshdesk tickets.
      • FreshserviceIT service tickets with a session button.
      • JiraReach the affected machine from a Jira issue.
      • ZapierSession events to other apps, on Remote Support Enterprise and Unattended Access Professional.
      • WebhooksPush session start and end to your own systems.
      • Zoho Assist APIsStart sessions from a custom portal or app, on every plan.
      • Microsoft AzureInstall unattended agents through Azure on Unattended Access Professional.
      • Google ContactsImport customer contacts into Remote Support plans.

      08What we set up

      Three ways a Zoho Assist project usually goes

      Signing up takes minutes. The real work is deploying agents safely, deciding who reaches which machines and wiring sessions into tickets.

      Help desk add-on

      For teams already on Zoho Desk

      • Remote Support edition picked for your queue
      • Session buttons on Desk tickets
      • Technician roles and departments
      • Branded invite emails

      Fixed price per help desk, in a signed BRD

      IT fleet rollout

      For in-house IT with many offices

      • Unattended agents deployed in bulk
      • Computer groups by site and team
      • Wake on LAN and power options tested
      • Who-can-reach-what permissions

      Priced per rollout wave, fixed in the BRD

      MSP setup

      For managed service providers

      • Client-by-client computer groups
      • Your brand and custom domain
      • Session recording for disputes
      • Links to your ticketing tool

      One fixed MSP setup fee, agreed in writing up front

      Want to see how other teams run Zoho? Read our client stories →

      09How a Zoho Assist project starts

      Before any agent touches a machine

      Remote access is a security decision, so it goes on paper first. A small help desk setup is often scoped on the first call; a multi-site fleet rollout may need a paid scoping phase, quoted up front.

      Zoho Assist projects run online across the US, Canada and Latin America. For a hands-on agent rollout in Southern California, we can come on-site.

      1. Discovery callWho you support, how they ask for help and which machines you look after
      2. Access mappingWhich technicians may reach which computers, and when the customer must approve
      3. Scope & budgetEditions, number of technicians and computers, and the ticket links you need
      4. BRD sign-off Our promiseEvery agent group, permission and integration in writing, with a fixed price and rollout dates

      Pilot group, full rollout and technician training are laid out on our process page. See how we work →

      10Zoho Assist questions

      What IT managers ask about Zoho Assist

      Short answers on Zoho Assist pricing, plans, security and setup. Anything else, bring it to a discovery call; the first one is free.

      Book a discovery callFind your plan →

      What is Zoho Assist?

      Zoho Assist is Zoho’s cloud remote support and remote access software. Technicians use it to take control of a customer’s or employee’s screen with their permission, and to reach unattended computers and servers they manage. It runs on Windows, Mac and Linux, and higher plans add phones, tablets, Chromebooks and IoT devices.

      How much does Zoho Assist cost in the USA?

      Billed yearly in USD, Remote Support is $10 (Standard), $15 (Professional) or $24 (Enterprise) per technician a month. Unattended Access is $10 (Standard) or $15 (Professional) a month for 25 unattended computers. Monthly billing costs $2 to $4 more, and there is a free plan. Rolling Zoho Assist out with us is quoted on its own, as a fixed price in a signed BRD.

      Remote Support or Unattended Access: which Zoho Assist licence do I need?

      Remote Support is for helping a person who is at their device, and it is priced per technician. Unattended Access is for computers you manage with nobody present, priced per 25 computers with unlimited technicians. Help desks usually start with Remote Support, while IT teams and MSPs often buy both.

      Is there a free version of Zoho Assist?

      Yes. The free plan covers one remote support technician, five unattended computers and one concurrent session, with instant chat and the Zoho Desk link. Zoho does not cap session length on Windows, Mac or Linux computers in the free plan. File transfer starts on the paid plans.

      Do customers need to install anything to join a Zoho Assist session?

      Nothing needs to be installed in advance. The technician sends an invite by email, text message or a join link, and the customer approves the session. Unattended computers are different: they get the Zoho Assist agent once, often deployed in bulk.

      Zoho Assist vs TeamViewer: which is better?

      Both handle remote support well. Zoho Assist offers monthly or yearly billing with public US list prices and links to Zoho Desk on every plan. TeamViewer sells annual subscriptions and is a name many end users already know. If your team is trained on TeamViewer and it fits your help desk, staying can be the sensible choice.

      Does Zoho Assist integrate with Zoho Desk?

      Yes. The Zoho Desk integration is on every Zoho Assist plan, including Free, so technicians start sessions from tickets. Remote Support plans also link with Zendesk, ServiceNow, Freshdesk and Jira, and Zoho SalesIQ chats can move into a session.

      Is Zoho Assist secure?

      Every plan, Free included, uses TLS 1.2 transport security with AES-256-bit encryption, two-factor authentication, idle-session timeout, IP-based restriction and an action log. Unattended Access adds session confirmation, so a person at the machine can be asked before you connect.

      How long does a Zoho Assist rollout take?

      It depends on how many computers get the unattended agent, how many sites and client groups you have, and which help desk links you need. The signed BRD dates every rollout wave and the technician training, so you know the plan before we start.

      Do you train our technicians and support Zoho Assist after go-live?

      Yes. We train technicians on live sessions, write a short playbook for permissions and approvals, and stay on for new agent groups, integrations and edition changes, online or on-site in Southern California.

      11Let’s talk

      Tell us what you’re building. We’ll map the fix.

      Book a free consultation with Elite Tech Global. We review your Zoho, AWS, Shopify or WordPress setup, show where AI / SI agents can save time, and agree the next step. If we work together, every requirement and a fixed price go into a signed BRD before the build starts.

      Real people, one team. Led by co-founders Ikramul Karim and Khris Kakosimidi, and a 40+ member team across Zoho, AWS and AI.

      Get your free consultation

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