Zoho Voice partner in the USA · Los Angeles, CA
The phone rings, the customer’s record is already open, and the call logs itself when you hang up.
We’re certified Zoho consultants in Glendale, in the Los Angeles area. We set up Zoho Voice as your business phone system: numbers, call menus, queues, voicemail and recording, then wire it into Zoho CRM, Zoho Desk and Bigin so every call lands on the right record. We train your reps and stay on after go-live.
Advanced PartnerCertified Zoho consultants
01Why Zoho Voice
Zoho Voice is Zoho’s cloud phone system. Its biggest edge is that it is built by the same company as your CRM and help desk, so calls, recordings and notes sit on the record without a connector to babysit. Here are the six reasons that come up most when we recommend it.
Zoho Voice works natively with Zoho CRM, Zoho Desk, Bigin, Zoho Recruit, Cliq and Meeting. The caller’s record pops up, and the call log, recording and notes save to it.
Standard and Contact Center include 10 telephony agents per admin license. They take and make calls from the Zoho app they already use, through the ZDialer extension or the dialpad widget.
Multi-level call menus, business hours, holidays and queues with different ring strategies are settings, not tickets to a phone vendor.
Record calls by rule, transcribe voicemail and, if you want it, add Call Intelligence: AI / SI summaries of calls, billed per minute.
Queue callback lets a caller hang up and keep their place in line. The queue rings them back when an agent is free.
Deluge integration means a call event can update fields, create tasks or start a Zoho Flow.
02One day, six calls
Here is one sample day for a Southern California landscaping company with a front desk, two reps and a support tech. Scroll and the call log fills in, with yellow notes showing what Zoho did behind each call.
Zoho CRM Caller matched: account, open deal and recent calls pop up before the rep picks up
Zoho Desk Menu option 2 sent the call to the support queue; a ticket opened with the call attached8:05 AMOvernight voicemail
BeforeSomeone dials into the voicemail box, scribbles a number and hopes they heard it right.
With Zoho VoiceThe message arrives as a transcript, a lead exists in Zoho CRM, and the call-back is a task with a time.
9:30 AMA customer calls
Before“Can I get your name and account?” while the rep searches three tabs.
With Zoho VoiceCaller ID matches the contact, and the record with the open deal is on screen as the phone rings.
11:10 AMSupport line
BeforeThe support call goes to whoever is closest to the phone, and the problem lives in their head.
With Zoho VoiceThe call menu routes it to the support queue, and Zoho Desk keeps the ticket with the call attached.
1:00 PMCall-back list
BeforeA printed list, a desk phone and outcomes typed in later, if at all.
With Zoho VoiceThe power dialer works the list from the CRM view and saves each disposition. It’s an add-on below Contact Center.
3:40 PMThe queue gets busy
BeforeCallers hang up after a few minutes on hold and try a competitor instead.
With Zoho VoiceQueue callback offers a ring-back, and the caller keeps their place in line.
5:30 PMWrap-up
BeforeNobody knows how many calls were missed until a customer complains.
With Zoho VoiceCall stats and queue analytics show missed calls and wait times, and recordings sit on each record for coaching.
Sample company, names and calls. Power dialer and some analytics are add-ons on lower plans.
03Try it · sample call flow
Every inbound call in Zoho Voice follows a flow: check the hours, play a menu, ring a queue, then fall back if nobody answers. Make the four choices and watch the route draw itself.
Your call flow Sample
04Setup and switching
A Zoho Voice implementation is six jobs: numbers, call flows, queues, Zoho wiring, devices and training. Moving from RingCentral, Dialpad, Aircall or an old desk-phone system? The same six jobs apply, plus a plan for porting the numbers your customers already know.
We list every main line, direct number and toll-free number, then plan the port so customers keep dialing what they know.
Business hours, holidays, menu options and after-hours messages, written out with you before anything goes live.
Sales, support and billing queues, ring strategies, callback and overflow rules for the busy hours.
Zoho CRM, Desk or Bigin set up for screen pops, call logs, dispositions and recordings, plus Deluge where a call should start a task.
ZDialer in the browser, the mobile and desktop apps, and the desk phones and headsets your team already owns where they’re supported.
Reps practice on test calls, managers learn the stats and recordings, and we’re on hand when the lines switch over.
05Zoho Voice pricing in the US
Zoho Voice has two plan families. Business Phone is a flat price per office: free for one person, then $100 a month for up to 10 users on Team, billed yearly. Enterprise Telephony is per license, from $34 a user. Call minutes and numbers are charged separately as usage credits, at 1 credit = $1.
$0one user
Calls, voicemail, recording and the native Zoho apps for a single person. Call charges still apply.
$100a month, up to 10 users
Call menu, queues with ring strategies, call notes, business hours and direct extensions.
$300a month, up to 30 users
Everything in Team for a bigger office, with more numbers and free minutes included.
$1,000a month, larger offices
Everything in Office, sized for a company-wide phone system with the most included numbers.
$34per user a month
Multi-level call menu, live call tracking, queues, recording, call notes and dispositions.
$49per admin, with 10 telephony agents
Everything in Basic, plus 10 agents per license who call from inside Zoho CRM or Desk.
$74per admin, with 10 telephony agents
Adds call monitoring (listen, whisper, barge), power dialer, queue metrics and noise cancellation.
Business Phone, billed yearly.
Zoho Voice list prices in USD per month, before taxes and call charges. Extra Business Phone users are $19 a month billed yearly or $24 monthly. Included minutes and number types vary by data center and country, so we confirm the US rates for your call volume before you buy. Setting up your phones with us is a separate fixed price, written into a signed BRD that lists every number and call flow.
06Zoho Voice vs RingCentral and others
If your team already works in Zoho CRM or Zoho Desk, Zoho Voice is usually the simpler and cheaper phone system. If you need one app for video, chat and phone, or a large multi-country call floor, RingCentral is a strong pick. Six jobs, scored honestly.
Zoho VoiceBuilt by Zoho, so screen pops, logs and recordings work without a third-party connector.
RingCentralConnects to Zoho CRM through an integration you install and keep up to date.
Zoho VoiceStandard and Contact Center include 10 telephony agents per admin license.
RingCentralEach person who takes calls is a seat on the plan.
Zoho VoicePhone only; video and chat come from Zoho Meeting and Cliq, which it connects to.
RingCentralBundles video meetings and team messaging with its phone plans.
Zoho VoiceDeluge and Zoho Flow can act on a call: update a field, create a task, alert a channel.
RingCentralOpen APIs, but custom logic means a developer and a separate place to host it.
Zoho VoiceContact Center suits teams working from Zoho apps.
RingCentralOffers a separate contact center product built for big operations.
Zoho VoiceSits in the same Zoho account and admin panel as the rest of your apps.
RingCentralAnother vendor, contract and admin console to manage.
Where another tool can make sense: Dialpad and Aircall are popular with sales teams that live in HubSpot or Salesforce, and Zoom Phone is an easy add when a company already standardized on Zoom. If your CRM isn’t Zoho, we’ll say so on the call and won’t push Zoho Voice.
07Zoho Voice projects
Each gets its own scope, with the price fixed in a signed BRD before any number is ported.
New phone system
Fixed price in a signed BRD, every number listed
CRM and help desk calling
Fixed price in a signed BRD, every queue mapped
Switch and port
Fixed price in a signed BRD with a port date
08How a Zoho Voice project starts
Four steps fix what you get and what it costs. A small office moving to Business Phone is often scoped on the first call. A multi-site port with several queues may need a paid scoping phase, quoted up front.
Phone rollouts run online across the US, Canada and Latin America; for Southern California offices we can be in the room on switch-over morning.
Build, test calls and go-live follow the same track as every Zoho project we run. See how we work →
09Zoho Voice questions
Short answers on Zoho Voice pricing, CRM calling, numbers and setup. Anything else, bring it to the first call, which is free.
Zoho Voice is Zoho’s cloud phone system for business. It gives you numbers, call menus, queues, voicemail, call recording and call stats, with apps for browser, desktop and mobile, and it connects natively to Zoho CRM, Zoho Desk, Bigin, Zoho Recruit, Cliq and Meeting.
In USD per month, Business Phone is free for one user (Solo), $100 for up to 10 users (Team), $300 for up to 30 (Office) and $1,000 for Corporate, billed yearly; monthly billing is $120, $360 and $1,200. Enterprise Telephony is $34 per user for Basic, $49 for Standard and $74 for Contact Center, billed yearly ($39, $59 and $79 monthly). Call charges and numbers are billed separately as credits. Our setup is a fixed price in a signed BRD.
Yes. When a call comes in, Zoho Voice matches the caller ID to the contact or lead in Zoho CRM and shows the record. Calls, recordings, notes and dispositions save to that record, and reps can dial from the CRM with ZDialer or the dialpad widget.
On the Standard and Contact Center plans, each admin license includes 10 telephony agents. They don’t use the Zoho Voice web console. They make and take calls from the Zoho app they work in, such as Zoho CRM or Zoho Desk, using ZDialer, the mobile app or the dialpad widget.
If your team works in Zoho CRM or Zoho Desk, Zoho Voice is usually simpler, because calls land on the record natively and telephony agents come with the license. RingCentral fits better when you want video, messaging and phone in one app or run a large multi-country contact center.
In most cases, yes. We list every number you have, check which can be ported to Zoho Voice, and plan the port with a switch-over date in the BRD. Any number that can’t move is flagged before you sign.
Yes, on Contact Center, call monitoring lets a manager listen, whisper to the agent or join the call. On Basic and Standard, call monitoring is an add-on.
It depends on how many numbers you port, how many queues and menus you need and which Zoho apps you connect. The signed BRD gives each port, call flow and training session a date, so the switch-over day is known before work starts.
Yes. A solo owner can start on the free Solo plan and pay only call charges, and Team covers up to 10 users for $100 a month billed yearly, with a call menu, queues and business hours included.
SI stands for super intelligence. In September 2026 a US executive order asked federal agencies to use “super intelligence” or “SI” in place of “artificial intelligence” in official communications. Most businesses still say AI, so we use both terms.
10Let’s talk
Book a free consultation with Elite Tech Global. We review your Zoho, AWS, Shopify or WordPress setup, show where AI / SI agents can save time, and agree the next step. If we work together, every requirement and a fixed price go into a signed BRD before the build starts.
Real people, one team. Led by co-founders Ikramul Karim and Khris Kakosimidi, and a 40+ member team across Zoho, AWS and AI.
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